SEND CONDITIONS

For national shipments, the approximate delivery time is 2 to 4 business days from the confirmation of your purchase, except for problems derived from payments or incorrect delivery data outside www.rupertoextremera.com.

The prices indicated include the costs of transport, packaging, insurance. Always be advertised on our website.

No shipments are made on weekends, so orders registered during Friday afternoons, weekends or holidays, will be shipped the next business day.

The rest of the world

Contact us at info@rupertoextremera.com for more information.

Information of our company:

Fiscal Name: RUPEX FASHION, S.L.

CIF: B72938426

Comercial name: RUPERTO EXTREMERA FASHION

Postal Address: Loma de las Jewels Urbanization 9-2 B Postal Code 29680 Estepona Málaga

Phone: 606 402 516

Email: info@rupertoextremera.com

IMPORTANT

If at the time of delivery, you are absent at the indicated address, the transport agency will leave you a delivery notice or will contact you to make the delivery.

If at the time of delivery you notice that the packaging is tampered with or the seal is broken, you must request the carrier to verify its content, if not, the customer must indicate it on the carrier’s delivery note and notify www. rupertoextremera.com or by email: info@rupertoextremera.com or by customer service phone +34 606 402 516

RETURNS IN ONLINE STORE

For your convenience, contact the phone +34 606 402 516 and we will give you the steps to follow or send us an email to the address info@rupertoextremera.com explaining the reason for the return.

Once the return is accepted, you must send the product to be returned attached to our warehouses with a note indicating the invoice number or order number and if you want a refund or a change of model or size, in which case the shipping costs will be at your expense. account.

In case of return of the purchase, only the total cost of the product or products will be reimbursed.

In the event that the product was defective or the shipment was wrong, all expenses would be borne by www.rupertoextremera.com

To proceed with the return, they must verify that the order meets the following requirements:

-The product must not be used.

-It must be returned in the same conditions in which it was sent.

-It must be delivered to our warehouses within 30 days of purchase.

-The shipping cost must always be paid by the customer.

-If appropriate, the return will be made in the same payment method.

-No postage due or cash on delivery will be accepted under any circumstances.

If the product is not in full resale conditions, we reserve the right to refuse the return of the product and the refund of the amount, remaining at the customer’s disposal in our warehouses.

PAYMENT METHODS

Credit card. Payment will be made through a secure payment gateway. Through PayPal, Visa, MasterCard, Visa Electron.

Wire transfer. Payment will be made through a transfer to our bank account with the total amount of the order. The package is delivered once the payment is made.

PAYMENT SECURITY

The purchases made and the data transmitted in them are in SSL encrypted form, so the purchase process is safe. For greater security, the online store www.rupertoextremera.com never has access to confidential information regarding the means of payment. As they are not stored, the bank details of each user will be requested for each new order.

PRODUCT WARRANTIES

The products purchased in our ON-LINE store maintain the same guarantees as those products that are purchased in all our stores and physical points of sale, that is, a quality guarantee against manufacturing defects and materials used in our products, leaving out warranty the misuse or inappropriate of the same or wear of the article.

At www.rupertoextremera.com we offer you a period of 5 days to return the items you have requested in case of any defect or damage or breakage during transport, paying the purchase amount after reviewing the company. transportation.

We also offer a period of 15 days to change any product that is not to the customer’s liking, either by design, size or similar. In these cases, one item will be exchanged for another, if the difference is not of the same amount in the event that the product is of a lower price or the customer does not want any other product, it will be paid through the same payment method used. Although the payment method used was cash on delivery, the payment will be made through bank transfer.

It is essential that you notify of your intention to return by sending an email to: info@rupertoextremera.com or by calling +34 606 402 516.